Terms & Conditions for
Visitors Attending Events Organized by Onam Celebrations Leuven
When attending any event organized by Onam Celebrations Leuven, each Visitor agrees to comply with the following:
- Shall behave in accordance with safety regulations, public order regulations, and other rules applying.
- Be obliged to immediately follow any directions and instructions given by officials of Onam Celebrations Leuven or staff from the venue. Should any official consider that the Visitor is behaving in any manner that contravenes regulations, standards, directions or instructions, he/she may be denied further attendance at events organized by Onam Celebrations Leuven.
- Shall not hinder other visitors, including, but not exclusively, by making noise or other nuisance.
- Hand in lost property found to a member of the staff or to the reception desk of the event.
- Keep within the areas of the event venue that they are permitted admission to.
- Shall be liable for any damage caused by any object (or similar) which he/she has taken with him/her. All bags may be subject to searches.
- Shall enter the event venue at his/her own expense and risk.
- Shall be provided by Onam Celebrations Leuven with up to date information relating to the event via emails, but Onam Celebrations Leuven cannot be held liable for non-receipt of that information.
- Grant the right to Onam Celebrations Leuven to make changes to the event’s program without notice. This includes changes to the event schedule, performers, food menu.
- Shall advise of any special access requirements at the time of registration.
- Onam Celebrations Leuven reserves the right to refuse entry to any visitor if the visitor poses any risk to public safety
- Onam Celebrations Leuven has zero tolerance towards harassment of any kind (sexual, or otherwise). If the visitor harasses any members of Onam Celebrations Leuven via email, physical or verbal actions, Onam Celebrations Leuven reserves the right to refuse entry to the visitor.
- Onam Celebrations Leuven reserves the right to change the ticket prices and booking fees at any time without notice.
- Onam Celebrations Leuven reserves the right to change these Terms without prior notice.
Cancellation Policy
Full refund is possible if cancelled within 7 days of booking or prior to 72 hours of event start whichever is earlier. Partial refund is possible if cancelled before 24 hrs of the event. No refund is issed for cancellation if cancelled 24 hours to the event date. Refund will be processed within 7 days after the event date.
It is the visitor’s responsibility to arrive at the venue in time to get their tickets validated. The organizers reserve the rights to make changes to the timetable at any time, so the timetable on the day may be different from the timetable that was published online. Such differences are always justified and cannot be considered as the false advertisement.
Full refunds of ticket fees shall be issued by Onam Celebrations Leuven only if the event is canceled. Please note however that additional handling or admin fees may be subtracted by the ticketing platform who processes the refunds, subject to their terms and conditions which are published on their website. Onam Celebrations Leuven works with multiple ticketing platform providers, and their branding is always displayed on the box office page and in emails with order confirmations for the customers to be aware of.
Filming and Photography Waiver
When you enter a Onam Celebrations Leuven event or program, you enter an area where photography, audio, and video recording may occur. By entering the event premises, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by Onam Celebrations Leuven. Images, photos and/or videos may be used to promote similar Onam Celebrations Leuven events in the future. You release Onam Celebrations Leuven, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or or sound recordings.
By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by Onam Celebrations Leuven or the person or entity designated to do so by Onam Celebrations Leuven.